If you cancel before shipment is out there will be just 3% fee to cover applicable MC/VISA/AMEX charges.
If shipment left warehouse, arrived defective and cannot be fixed by changing a part you could claim 30 days money back guarantee or we will send a replacement and a shipping slip to return defective item to us for an exchange. There are NO RETURNS for relxbit percussion massage gun open or used.
Once the Relxbit massage gun have dust / blot on it we can no longer accept a return and will only offer a repair if needed.
If the item is fine but you would still like to return it, then we hold a 20% restocking fee + return shipping. The reason we charge restocking fee is because we actually unbox each massager box before shipping out, therefore minimizing chances to any factory mishaps. It is the buyers responsibility to return the goods to us, so please ensure you repackage the goods efficiently and take out courier insurance if returning by courier, any damage during transport back to us will be the customer responsibility .
There are no returns on charger and batteries unless defective on arrival when buying a new Relxbit. Any after sale part that we ship out is being tested for 100% functionality.
DELIVERY:
Delivery is usually in 7 working days on all stock items, however, please allow up to 10 working days, we will notify you if the delivery is going to take longer than this.
Assistance can be offered with assembly of any of our products. Most Bikes arrive 90-95% ready to ride with just the need to straighten the handle bars and fit the pedals. We will accept no liability for incorrect fitting here by our customers.
DAMAGED GOODS:
Please check the delivery for damages before signing for the item in good condition. If you do sign as damaged please notify us immediately.
WARRANTY TERMS:
We are 100% committed to customer service so If any malfunctions occurred, your guaranteed warranty covers:
- RELXBIT device & charger – 24 months
- RELXBIT Lithium-ion batteries – 6 months
- RELXBIT Attachments – 6 months
WARRANTY DOES NOT COVER:
Our warranty does not cover damage to any part of the product due to abuse or misuse.
Labour that occurs outside of our facility.
Parts damaged by accidents, neglect, misuse, abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse. However the buyer has full rights to use a 3rd party to examine the fault, so therefore not to be made reliant on our individual companies’ opinion.
FAULTS:
Faults must be reported as soon as reasonably possible by email. We will assess the problem and try to rectify without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us. If the problem is found to be due to neglect or not covered under the warranty then we will fix the problem but there will be a cost. You also have full rights to get a 3rd party opinion on whether the fault is covered by the warranty or not, if you do not except our assessment and associated costs.
If more info needed, Please reach out to our Customer Experience Team at support@relxbit.com.